Lead generation → customer service and support → product or service design → market and positioning (+1)

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

• Sales23 findings
  Manual hand-off 11 · Dependency 7 · Bottleneck 3 · Informal channel 2 · at 22 companies
• Production or delivery18 findings
  Dependency 10 · Tacit rule 3 · Bottleneck 2 · Manual hand-off 2 · Workaround 1 · at 16 companies
• Suppliers and partners16 findings
  Dependency 15 · Workaround 1 · at 15 companies
• Customer service and support13 findings
  Informal channel 4 · Tacit rule 4 · Dependency 2 · Manual hand-off 2 · Workaround 1 · at 12 companies
• Pricing8 findings
  Tacit rule 5 · Manual hand-off 3 · at 8 companies
• Hiring6 findings
  Dependency 4 · Bottleneck 1 · Manual hand-off 1 · at 6 companies
• Customer onboarding5 findings
  Dependency 3 · Manual hand-off 2 · at 5 companies
• Quality control4 findings
  Dependency 4 · at 4 companies