System Atlas
Atlas
Constructs/Process

Product or service design → market and positioning → production or delivery → customer service and support (+3)

Workflows that drive an outcome from step to step. Process steps that hand work to each other.

Within one industryHolds in Artificial intelligence. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
16
Of their industry
24%
The pattern
What every instance has, in order
  1. Process
    Product or service design
    in 94% of instances
    information
  2. Decisions
    Market and positioning
    in 100% of instances
    then
  3. Process
    Production or delivery
    in 100% of instances
    then
  4. People
    Customer service and support
    in 100% of instances
    then
  5. Decisions
    Usage pricing and metering
    in 94% of instances
    then
  6. Decisions
    Data protection and security assurance
    in 100% of instances
    information
  7. People
    Sales
    in 94% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
People3
Suppliers and partners
69%
11
Org structure
63%
10
Account management
44%
7
Process8
Customer onboarding
69%
11
Uptime and incidents
50%
8
Evaluation and red-teaming
38%
6
Onboarding and training
38%
6
Learning and improvement
38%
6
Logistics and fulfilment
31%
5
Billing and invoicing
31%
5
Pretraining and fine-tuning runs
25%
4
Software3
Inference serving
75%
12
Integrations
63%
10
Subscription billing
31%
5
Data3
Inventory and assets
31%
5
Compute capacity
31%
5
Data management
25%
4
Decisions9
Policies and culture
75%
12
Security and access
69%
11
Regulatory compliance
56%
9
Contracts
50%
8
Performance and pay
44%
7
Health, safety and environment
44%
7
Model release and versioning
25%
4
Governance and decision rights
25%
4
Usage policies and model documentation
25%
4
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales8 findings
    Manual hand-off 4 · Dependency 3 · Informal channel 1 · at 8 companies
  • Suppliers and partners5 findings
    Dependency 5 · at 5 companies
  • Production or delivery3 findings
    Dependency 3 · at 3 companies
  • Customer service and support3 findings
    Dependency 1 · Tacit rule 1 · Workaround 1 · at 3 companies
  • Health, safety and environment2 findings
    Manual hand-off 1 · Workaround 1 · at 2 companies
  • Inference serving2 findings
    Bottleneck 1 · Workaround 1 · at 1 company
  • Usage policies and model documentation2 findings
    Dependency 1 · Tacit rule 1 · at 1 company
  • Billing and invoicing1 finding
    Manual hand-off 1 · at 1 company
Seen across
Where it holds
Business model
  • subscription13%
Size
  • 201-500 people6%
  • 501-1000 people6%
  • 51-200 people6%
Region
  • United States31%
  • North America13%
  • New York, NY6%
  • Redwood City, California (HQ); offices in New York, Shanghai, London, Berlin and Singapore6%
  • Remote-first; offices in Austin, San Francisco and London6%
  • San Francisco6%
Instances
The 16 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member