Market and positioning → lead generation → suppliers and partners → product or service design (+6)
Workflows that drive an outcome from step to step. Process steps that hand work to each other.
Within one industryHolds in Artificial intelligence. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 11
- Of their industry
- 16%
The pattern
What every instance has, in order
- DecisionsMarket and positioningin 100% of instancesthen
- ProcessLead generationin 100% of instancesthen
- PeopleSuppliers and partnersin 100% of instancesinformation
- ProcessProduct or service designin 91% of instanceswork
- ProcessProduction or deliveryin 100% of instancesthen
- PeopleOrg structurein 100% of instancesthen
- ProcessHiringin 100% of instancesthen
- DecisionsPolicies and culturein 91% of instancesthen
- DecisionsStrategy and goalsin 91% of instancesthen
- DecisionsData protection and security assurancein 100% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Customer service and support
64%
7
Account management
45%
5
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Suppliers and partners6 findingsDependency 6 · at 6 companies
- Production or delivery3 findingsDependency 3 · at 3 companies
- Customer service and support3 findingsDependency 1 · Tacit rule 1 · Workaround 1 · at 3 companies
- Customer onboarding2 findingsDependency 2 · at 2 companies
- Health, safety and environment2 findingsDependency 1 · Manual hand-off 1 · at 2 companies
- Usage policies and model documentation2 findingsDependency 1 · Tacit rule 1 · at 1 company
- Regulatory compliance1 findingDependency 1 · at 1 company
- Contracts1 findingDependency 1 · at 1 company
Seen across
Where it holds
Industries
Business model
- subscription9%
Size
- 201-500 people18%
- 51-200 people18%
Region
- United States27%
- North America18%
- France9%
- New York (US); also offices in London and San Francisco9%
- Remote-first; offices in Austin, San Francisco and London9%
- San Francisco, United States9%
Instances
The 11 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.