System Atlas
Atlas
Constructs/Process

Market and positioning → customer service and support → customer onboarding

Workflows that drive an outcome from step to step. Process steps that hand work to each other.

Cross-industryRun by organizations in 21 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
48
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 98% of instances
    then
  2. People
    Customer service and support
    in 100% of instances
    information
  3. Process
    Customer onboarding
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Org structure
77%
37
Sales
75%
36
Suppliers and partners
50%
24
Account management
31%
15
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales23 findings
    Manual hand-off 12 · Dependency 5 · Bottleneck 4 · Informal channel 2 · at 21 companies
  • Customer onboarding8 findings
    Dependency 5 · Manual hand-off 2 · Tacit rule 1 · at 7 companies
  • Suppliers and partners8 findings
    Dependency 8 · at 8 companies
  • Customer service and support7 findings
    Informal channel 3 · Tacit rule 2 · Dependency 1 · Manual hand-off 1 · at 7 companies
  • Pricing6 findings
    Manual hand-off 3 · Tacit rule 3 · at 6 companies
  • Quality control4 findings
    Dependency 4 · at 4 companies
  • Hiring3 findings
    Dependency 2 · Bottleneck 1 · at 3 companies
  • Health, safety and environment3 findings
    Manual hand-off 2 · Workaround 1 · at 3 companies
Seen across
Where it holds
Business model
  • product6%
  • subscription6%
  • service4%
Size
  • 1000+ people8%
  • 51-200 people6%
  • 501-1000 people4%
  • 201-500 people2%
Region
  • United States31%
  • France8%
  • United Kingdom6%
  • San Francisco, United States4%
  • Germany2%
  • Global (more than 60 countries/regions)2%
Instances
The 48 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member