Market and positioning → product or service design → customer onboarding → security and access

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

• Sales16 findings
  Manual hand-off 9 · Dependency 4 · Bottleneck 2 · Informal channel 1 · at 15 companies
• Suppliers and partners9 findings
  Dependency 9 · at 9 companies
• Customer onboarding7 findings
  Dependency 5 · Informal channel 1 · Manual hand-off 1 · at 7 companies
• Pricing5 findings
  Manual hand-off 2 · Tacit rule 2 · Dependency 1 · at 5 companies
• Security and access4 findings
  Dependency 2 · Workaround 2 · at 4 companies
• Customer service and support4 findings
  Dependency 1 · Informal channel 1 · Manual hand-off 1 · Tacit rule 1 · at 4 companies
• Logistics and fulfilment3 findings
  Dependency 2 · Manual hand-off 1 · at 2 companies
• Billing and invoicing2 findings
  Dependency 1 · Manual hand-off 1 · at 2 companies