Market and positioning → product or service design → customer onboarding → hiring (+1)

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

• Sales18 findings
  Manual hand-off 10 · Dependency 4 · Bottleneck 2 · Informal channel 2 · at 16 companies
• Customer onboarding11 findings
  Dependency 8 · Manual hand-off 2 · Bottleneck 1 · at 10 companies
• Suppliers and partners9 findings
  Dependency 9 · at 9 companies
• Pricing5 findings
  Manual hand-off 2 · Tacit rule 2 · Dependency 1 · at 5 companies
• Customer service and support5 findings
  Dependency 2 · Informal channel 2 · Tacit rule 1 · at 5 companies
• Quality control3 findings
  Dependency 3 · at 3 companies
• Contracts2 findings
  Dependency 1 · Tacit rule 1 · at 2 companies
• Governance and decision rights2 findings
  Dependency (public record) 1 · Tacit rule 1 · at 2 companies