Market and positioning → lead generation → product or service design → customer onboarding (+3)
Workflows that drive an outcome from step to step. Process steps that hand work to each other.
Within one industryHolds in Artificial intelligence. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 30
- Of their industry
- 25%
The pattern
What every instance has, in order
- DecisionsMarket and positioningin 100% of instancesthen
- ProcessLead generationin 93% of instancesthen
- ProcessProduct or service designin 97% of instanceswork
- ProcessCustomer onboardingin 100% of instanceswork
- ProcessProduction or deliveryin 93% of instancesthen
- PeopleOrg structurein 100% of instancesthen
- DecisionsStrategy and goalsin 90% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Integrations
50%
15
Inference serving
33%
10
Usage metering and billing
30%
9
Network and interconnection
23%
7
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Customer onboarding7 findingsDependency 7 · at 7 companies
- Production or delivery6 findingsDependency 3 · Bottleneck 1 · Manual hand-off 1 · Tacit rule 1 · at 6 companies
- Suppliers and partners6 findingsDependency 6 · at 6 companies
- Pricing4 findingsTacit rule 2 · Dependency 1 · Manual hand-off 1 · at 4 companies
- Product or service design3 findingsBottleneck 1 · Informal channel 1 · Tacit rule 1 · at 3 companies
- Quality control3 findingsDependency 2 · Bottleneck 1 · at 3 companies
- Customer service and support3 findingsDependency 1 · Informal channel 1 · Tacit rule 1 · at 3 companies
- Integrations2 findingsDependency 1 · Manual hand-off 1 · at 2 companies
Seen across
Where it holds
Industries
Business model
- subscription7%
- product3%
Size
- 201-500 people10%
- 51-200 people10%
- 501-1000 people3%
Region
- United States40%
- France7%
- United Kingdom7%
- Canada3%
- Japan3%
- London, England3%
Instances
The 30 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.