Production or delivery → logistics and fulfilment → customer onboarding

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

• Sales15 findings
  Manual hand-off 8 · Dependency 3 · Bottleneck 2 · Informal channel 2 · at 14 companies
• Production or delivery13 findings
  Dependency 9 · Tacit rule 2 · Manual hand-off 1 · Workaround 1 · at 10 companies
• Customer onboarding8 findings
  Dependency 5 · Bottleneck 1 · Manual hand-off 1 · Tacit rule 1 · at 7 companies
• Logistics and fulfilment7 findings
  Dependency 3 · Informal channel 2 · Manual hand-off 1 · Workaround 1 · at 6 companies
• Customer service and support7 findings
  Bottleneck 2 · Informal channel 2 · Manual hand-off 2 · Tacit rule 1 · at 6 companies
• Suppliers and partners6 findings
  Dependency 6 · at 6 companies
• Pricing4 findings
  Manual hand-off 2 · Tacit rule 2 · at 4 companies
• Inventory and assets3 findings
  Dependency 2 · Bottleneck 1 · at 2 companies