Market and positioning → inventory and assets → customer onboarding

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

• Customer service and support10 findings
  Bottleneck 3 · Tacit rule 3 · Dependency 2 · Informal channel 1 · Manual hand-off 1 · at 9 companies
• Sales9 findings
  Manual hand-off 6 · Bottleneck 2 · Dependency 1 · at 9 companies
• Customer onboarding7 findings
  Dependency 3 · Bottleneck 1 · Informal channel 1 · Manual hand-off 1 · Tacit rule 1 · at 6 companies
• Suppliers and partners6 findings
  Dependency 6 · at 6 companies
• Inventory and assets5 findings
  Dependency 3 · Bottleneck 2 · at 4 companies
• Pricing4 findings
  Manual hand-off 2 · Tacit rule 2 · at 4 companies
• Core system of record4 findings
  Dependency 3 · Workaround 1 · at 4 companies
• Governance and decision rights3 findings
  Dependency 3 · at 3 companies