System Atlas
Atlas
Constructs/Knowledge

Market and positioning → inventory and assets → customer onboarding

How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.

Cross-industryRun by organizations in 20 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
32
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 94% of instances
    then
  2. Data
    Inventory and assets
    in 100% of instances
    then
  3. Process
    Customer onboarding
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
People5
Customer service and support
78%
25
Org structure
69%
22
Sales
53%
17
Suppliers and partners
53%
17
Account management
34%
11
Process9
Lead generation
75%
24
Product or service design
69%
22
Hiring
59%
19
Logistics and fulfilment
41%
13
Planning and scheduling
25%
8
Proposals and quoting
22%
7
Research enterprise and sponsored programs
22%
7
Onboarding and training
22%
7
Financial aid and funding
22%
7
Software4
Core system of record
47%
15
Integrations
28%
9
Systems: tools and data
22%
7
Communication tools
22%
7
Data2
Data management
28%
9
Customer data
22%
7
Decisions8
Regulatory compliance
69%
22
Strategy and goals
69%
22
Pricing
50%
16
Contracts
47%
15
Governance and decision rights
47%
15
Policies and culture
41%
13
Security and access
41%
13
Licences and registrations
22%
7
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales8 findings
    Manual hand-off 6 · Bottleneck 1 · Dependency 1 · at 8 companies
  • Customer service and support8 findings
    Bottleneck 2 · Dependency 2 · Tacit rule 2 · Informal channel 1 · Manual hand-off 1 · at 8 companies
  • Customer onboarding6 findings
    Dependency 3 · Informal channel 1 · Manual hand-off 1 · Tacit rule 1 · at 5 companies
  • Suppliers and partners6 findings
    Dependency 6 · at 6 companies
  • Inventory and assets5 findings
    Dependency 3 · Bottleneck 2 · at 4 companies
  • Core system of record4 findings
    Dependency 3 · Workaround 1 · at 4 companies
  • Governance and decision rights3 findings
    Dependency 3 · at 3 companies
  • Pricing3 findings
    Manual hand-off 2 · Tacit rule 1 · at 3 companies
Seen across
Where it holds
Business model
  • subscription9%
  • product6%
  • service6%
Size
  • 1000+ people25%
  • 51-200 people6%
  • 501-1000 people3%
Region
  • United States22%
  • France9%
  • Germany9%
  • Sweden9%
  • Brazil6%
  • United Kingdom6%
Instances
The 32 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member