System Atlas
Atlas
Constructs/Process

Market and positioning → customer onboarding → production or delivery → customer service and support (+1)

Workflows that drive an outcome from step to step. Process steps that hand work to each other.

Cross-industryRun by organizations in 18 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
38
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 100% of instances
    then
  2. Process
    Customer onboarding
    in 100% of instances
    work
  3. Process
    Production or delivery
    in 92% of instances
    then
  4. People
    Customer service and support
    in 100% of instances
    then
  5. Process
    Hiring
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
People3
Sales
76%
29
Suppliers and partners
55%
21
Account management
37%
14
Process6
Learning and improvement
37%
14
Quality control
32%
12
Onboarding and training
29%
11
Logistics and fulfilment
26%
10
Billing and invoicing
26%
10
Proposals and quoting
24%
9
Software2
Integrations
39%
15
Inference serving
21%
8
Data3
Inventory and assets
34%
13
Data management
26%
10
Legal and contracts administration
24%
9
Decisions8
Pricing
68%
26
Regulatory compliance
66%
25
Contracts
58%
22
Security and access
58%
22
Governance and decision rights
47%
18
Performance and pay
26%
10
Data protection and security assurance
26%
10
Usage pricing and metering
24%
9
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales18 findings
    Manual hand-off 9 · Dependency 5 · Bottleneck 2 · Informal channel 2 · at 16 companies
  • Production or delivery8 findings
    Dependency 6 · Bottleneck 1 · Tacit rule 1 · at 8 companies
  • Suppliers and partners7 findings
    Dependency 7 · at 7 companies
  • Customer onboarding4 findings
    Dependency 2 · Manual hand-off 2 · at 4 companies
  • Pricing4 findings
    Manual hand-off 2 · Tacit rule 2 · at 4 companies
  • Customer service and support4 findings
    Dependency 2 · Informal channel 1 · Tacit rule 1 · at 4 companies
  • Hiring3 findings
    Dependency 2 · Bottleneck 1 · at 3 companies
  • Quality control3 findings
    Dependency 3 · at 3 companies
Seen across
Where it holds
Business model
  • subscription8%
  • product5%
Size
  • 1000+ people13%
  • 51-200 people11%
  • 501-1000 people5%
Region
  • United States34%
  • France8%
  • United Kingdom8%
  • San Francisco, United States5%
  • Europe3%
  • Germany3%
Instances
The 38 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member