Market and positioning → customer onboarding → production or delivery → customer service and support (+1)

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

• Sales18 findings
  Manual hand-off 9 · Dependency 5 · Bottleneck 2 · Informal channel 2 · at 16 companies
• Production or delivery8 findings
  Dependency 6 · Bottleneck 1 · Tacit rule 1 · at 8 companies
• Suppliers and partners7 findings
  Dependency 7 · at 7 companies
• Customer onboarding4 findings
  Dependency 2 · Manual hand-off 2 · at 4 companies
• Pricing4 findings
  Manual hand-off 2 · Tacit rule 2 · at 4 companies
• Customer service and support4 findings
  Dependency 2 · Informal channel 1 · Tacit rule 1 · at 4 companies
• Hiring3 findings
  Dependency 2 · Bottleneck 1 · at 3 companies
• Quality control3 findings
  Dependency 3 · at 3 companies