Market and positioning → customer onboarding → hiring

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

• Sales20 findings
  Manual hand-off 10 · Dependency 6 · Bottleneck 2 · Informal channel 2 · at 18 companies
• Customer onboarding11 findings
  Dependency 8 · Manual hand-off 2 · Bottleneck 1 · at 10 companies
• Suppliers and partners10 findings
  Dependency 10 · at 10 companies
• Pricing5 findings
  Manual hand-off 2 · Tacit rule 2 · Dependency 1 · at 5 companies
• Logistics and fulfilment4 findings
  Dependency 3 · Manual hand-off 1 · at 3 companies
• Customer service and support4 findings
  Dependency 2 · Informal channel 1 · Tacit rule 1 · at 4 companies
• Contracts3 findings
  Dependency 2 · Tacit rule 1 · at 3 companies
• Governance and decision rights3 findings
  Dependency 1 · Dependency (public record) 1 · Tacit rule 1 · at 3 companies