System Atlas
Atlas
Constructs/Process

Market and positioning → customer onboarding → production or delivery

Workflows that drive an outcome from step to step. Process steps that hand work to each other.

Cross-industryRun by organizations in 26 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
64
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 98% of instances
    then
  2. Process
    Customer onboarding
    in 100% of instances
    work
  3. Process
    Production or delivery
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
People5
Customer service and support
73%
47
Org structure
72%
46
Sales
67%
43
Suppliers and partners
48%
31
Account management
25%
16
Process7
Hiring
70%
45
Logistics and fulfilment
33%
21
Onboarding and training
31%
20
Learning and improvement
31%
20
Quality control
28%
18
Billing and invoicing
27%
17
Proposals and quoting
23%
15
Software2
Integrations
33%
21
Inference serving
23%
15
Data2
Inventory and assets
34%
22
Data management
23%
15
Decisions10
Strategy and goals
77%
49
Pricing
64%
41
Policies and culture
63%
40
Regulatory compliance
59%
38
Contracts
52%
33
Security and access
52%
33
Governance and decision rights
41%
26
Data protection and security assurance
28%
18
Usage pricing and metering
20%
13
Health, safety and environment
20%
13
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales25 findings
    Manual hand-off 13 · Dependency 6 · Bottleneck 4 · Informal channel 2 · at 24 companies
  • Production or delivery17 findings
    Dependency 12 · Manual hand-off 3 · Bottleneck 1 · Tacit rule 1 · at 16 companies
  • Customer onboarding14 findings
    Dependency 10 · Manual hand-off 2 · Bottleneck 1 · Tacit rule 1 · at 12 companies
  • Suppliers and partners11 findings
    Dependency 11 · at 11 companies
  • Customer service and support8 findings
    Informal channel 3 · Dependency 2 · Tacit rule 2 · Manual hand-off 1 · at 8 companies
  • Pricing6 findings
    Tacit rule 3 · Manual hand-off 2 · Dependency 1 · at 6 companies
  • Quality control5 findings
    Dependency 3 · Bottleneck 1 · Manual hand-off 1 · at 5 companies
  • Governance and decision rights4 findings
    Dependency 3 · Tacit rule 1 · at 4 companies
Seen across
Where it holds
Business model
  • subscription8%
  • product3%
  • service3%
  • marketplace2%
Size
  • 1000+ people8%
  • 201-500 people6%
  • 51-200 people6%
  • 501-1000 people5%
Region
  • United States33%
  • France6%
  • United Kingdom6%
  • San Francisco, United States5%
  • Switzerland3%
  • Brazil2%
Instances
The 64 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member