System Atlas
Atlas
Constructs/Process

Market and positioning → lead generation → sales → customer onboarding (+3)

Workflows that drive an outcome from step to step. Process steps that hand work to each other.

Within one industryHolds in Artificial intelligence. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
8
Of their industry
36%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 100% of instances
    then
  2. Process
    Lead generation
    in 100% of instances
    information
  3. People
    Sales
    in 100% of instances
    then
  4. Process
    Customer onboarding
    in 100% of instances
    work
  5. Process
    Production or delivery
    in 100% of instances
    then
  6. People
    Customer service and support
    in 100% of instances
    then
  7. Decisions
    Data protection and security assurance
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
People2
Sales
100%
8
Customer service and support
100%
8
Process3
Lead generation
100%
8
Customer onboarding
100%
8
Production or delivery
100%
8
Decisions2
Market and positioning
100%
8
Data protection and security assurance
100%
8
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

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Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

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Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales4 findings
    Manual hand-off 3 · Informal channel 1 · at 4 companies
  • Production or delivery3 findings
    Dependency 3 · at 3 companies
  • Suppliers and partners2 findings
    Dependency 2 · at 2 companies
  • Customer service and support1 finding
    Tacit rule 1 · at 1 company
  • Uptime and incidents1 finding
    Manual hand-off 1 · at 1 company
Seen across
Where it holds
Business model
  • subscription13%
Size
  • 51-200 people13%
Region
  • United States25%
  • New York, NY13%
  • Redwood City, California (HQ); offices in New York, Shanghai, London, Berlin and Singapore13%
  • Remote-first; offices in Austin, San Francisco and London13%
  • San Francisco, United States13%
Instances
The 8 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member