System Atlas
Atlas
Constructs/Knowledge

Market and positioning → customer service and support → contracts

How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.

Cross-industryRun by organizations in 17 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

Create a free account to save Create a free account to follow
Organizations running it
48
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 100% of instances
    then
  2. People
    Customer service and support
    in 100% of instances
    information
  3. Decisions
    Contracts
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Pricing
77%
37
Strategy and goals
75%
36
Policies and culture
71%
34
Regulatory compliance
63%
30
Security and access
58%
28
Governance and decision rights
38%
18
Data protection and security assurance
23%
11
Usage pricing and metering
21%
10
Security certifications and audits
21%
10
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales14 findings
    Dependency 6 · Manual hand-off 5 · Bottleneck 2 · Tacit rule 1 · at 13 companies
  • Customer service and support13 findings
    Informal channel 4 · Manual hand-off 4 · Dependency 3 · Tacit rule 2 · at 12 companies
  • Suppliers and partners12 findings
    Dependency 10 · Manual hand-off (public record) 1 · Workaround 1 · at 11 companies
  • Pricing6 findings
    Manual hand-off 3 · Tacit rule 2 · Dependency 1 · at 6 companies
  • Hiring5 findings
    Dependency 2 · Bottleneck 1 · Informal channel 1 · Manual hand-off 1 · at 5 companies
  • Billing and invoicing3 findings
    Manual hand-off 3 · at 3 companies
  • Contracts3 findings
    Dependency 1 · Manual hand-off 1 · Tacit rule 1 · at 3 companies
  • Customer onboarding3 findings
    Manual hand-off 2 · Dependency 1 · at 3 companies
Seen across
Where it holds
Business model
  • subscription13%
  • product8%
Size
  • 11-50 people6%
  • 51-200 people6%
  • 1000+ people4%
  • 201-500 people4%
  • 501-1000 people2%
Region
  • United States33%
  • France8%
  • United Kingdom8%
  • San Francisco, United States6%
  • Japan4%
  • Europe2%
Instances
The 48 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member