Market and positioning → customer service and support → contracts

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

• Sales13 findings
  Dependency 5 · Manual hand-off 5 · Bottleneck 2 · Tacit rule 1 · at 12 companies
• Suppliers and partners12 findings
  Dependency 10 · Manual hand-off (public record) 1 · Workaround 1 · at 11 companies
• Customer service and support12 findings
  Informal channel 4 · Dependency 3 · Manual hand-off 3 · Tacit rule 2 · at 11 companies
• Pricing6 findings
  Manual hand-off 3 · Tacit rule 2 · Dependency 1 · at 6 companies
• Hiring5 findings
  Dependency 2 · Bottleneck 1 · Informal channel 1 · Manual hand-off 1 · at 5 companies
• Billing and invoicing3 findings
  Manual hand-off 3 · at 3 companies
• Contracts3 findings
  Dependency 1 · Manual hand-off 1 · Tacit rule 1 · at 3 companies
• Customer onboarding3 findings
  Manual hand-off 2 · Dependency 1 · at 3 companies