Market and positioning → suppliers and partners → contracts → product or service design
How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.
Cross-industryRun by organizations in 15 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 45
- Of their industry
- 0%
The pattern
What every instance has, in order
- DecisionsMarket and positioningin 100% of instancesthen
- PeopleSuppliers and partnersin 100% of instancesmoney
- DecisionsContractsin 100% of instancescontrol
- ProcessProduct or service designin 93% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Customer data
29%
13
Inventory and assets
27%
12
Data management
27%
12
Reporting and dashboards
22%
10
Legal and contracts administration
22%
10
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Suppliers and partners21 findingsDependency 18 · Dependency (public record) 1 · Manual hand-off (public record) 1 · Workaround 1 · at 20 companies
- Sales11 findingsManual hand-off 5 · Dependency 4 · Bottleneck 1 · Tacit rule 1 · at 10 companies
- Customer service and support8 findingsDependency 2 · Informal channel 2 · Manual hand-off 2 · Tacit rule 2 · at 7 companies
- Pricing6 findingsManual hand-off 3 · Tacit rule 2 · Workaround (public record) 1 · at 6 companies
- Hiring5 findingsDependency 2 · Bottleneck 1 · Informal channel 1 · Manual hand-off 1 · at 5 companies
- Customer onboarding4 findingsDependency 3 · Manual hand-off 1 · at 4 companies
- Policies and culture3 findingsTacit rule 3 · at 3 companies
- Quality control3 findingsDependency 2 · Manual hand-off 1 · at 3 companies
Seen across
Where it holds
Industries
- Cloud and GPU compute providers16%
- Guided Missile and Space Vehicle Manufacturing16%
- Machine learning and AI developer tooling16%
- Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers9%
- AI applications and agents7%
- Data platforms, warehouses and analytics7%
Business model
- subscription11%
- product9%
- marketplace4%
- asset2%
Size
- 51-200 people11%
- 201-500 people9%
- 1000+ people7%
- 501-1000 people7%
- 11-50 people2%
Region
- United States42%
- France9%
- San Francisco, United States7%
- Herndon, Virginia, United States2%
- India2%
- Italy (HQ), with offices in Portugal, Greece, the UK and the USA2%
Instances
The 45 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.