Market and positioning → pricing → contracts → product or service design
How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.
Cross-industryRun by organizations in 8 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 15
- Of their industry
- 0%
The pattern
What every instance has, in order
- DecisionsMarket and positioningin 100% of instancesthen
- DecisionsPricingin 100% of instancesthen
- DecisionsContractsin 100% of instancesthen
- ProcessProduct or service designin 93% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Org structure
73%
11
Customer service and support
60%
9
Sales
53%
8
Account management
20%
3
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Pricing4 findingsManual hand-off 2 · Tacit rule 1 · Workaround (public record) 1 · at 4 companies
- Sales3 findingsManual hand-off 2 · Dependency 1 · at 2 companies
- Production or delivery2 findingsDependency 2 · at 2 companies
- Governance and decision rights2 findingsDependency (public record) 1 · Tacit rule (public record) 1 · at 2 companies
- Account management1 findingDependency (public record) 1 · at 1 company
- Billing and invoicing1 findingManual hand-off 1 · at 1 company
- Scheduling and capacity1 findingDependency (public record) 1 · at 1 company
- Hiring1 findingDependency 1 · at 1 company
Seen across
Where it holds
Industries
- Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers27%
- Machine learning and AI developer tooling20%
- Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers20%
- Companies7%
- Foundation model developers7%
- Guided Missile and Space Vehicle Manufacturing7%
Business model
- product40%
- subscription27%
- marketplace13%
- asset7%
Size
- 501-1000 people13%
- 1000+ people7%
- 11-50 people7%
- 201-500 people7%
- 51-200 people7%
Region
- United States47%
- France7%
- Germany / United States7%
- India7%
- Los Angeles, California, United States7%
- Northern California, United States7%
Instances
The 15 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.