Market and positioning → contracts → product or service design → hiring (+1)

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

• Suppliers and partners17 findings
  Dependency 15 · Manual hand-off (public record) 1 · Workaround 1 · at 16 companies
• Sales10 findings
  Manual hand-off 5 · Dependency 4 · Tacit rule 1 · at 9 companies
• Customer onboarding6 findings
  Dependency 3 · Manual hand-off 2 · Bottleneck 1 · at 6 companies
• Hiring5 findings
  Bottleneck 2 · Dependency 1 · Informal channel 1 · Manual hand-off 1 · at 5 companies
• Pricing5 findings
  Manual hand-off 3 · Tacit rule 2 · at 5 companies
• Customer service and support5 findings
  Dependency 3 · Informal channel 1 · Tacit rule 1 · at 5 companies
• Policies and culture4 findings
  Tacit rule 4 · at 4 companies
• Contracts3 findings
  Dependency 2 · Tacit rule 1 · at 3 companies