Market and positioning → contracts → customer onboarding
How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.
Cross-industryRun by organizations in 16 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 38
- Of their industry
- 0%
The pattern
What every instance has, in order
- DecisionsMarket and positioningin 100% of instancesinformation
- DecisionsContractsin 100% of instancescontrol
- ProcessCustomer onboardingin 100% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Strategy and goals
79%
30
Pricing
74%
28
Policies and culture
71%
27
Regulatory compliance
66%
25
Security and access
58%
22
Governance and decision rights
47%
18
Security certifications and audits
24%
9
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Sales11 findingsManual hand-off 5 · Dependency 4 · Bottleneck 2 · at 10 companies
- Suppliers and partners8 findingsDependency 8 · at 8 companies
- Customer onboarding6 findingsDependency 3 · Manual hand-off 2 · Bottleneck 1 · at 6 companies
- Customer service and support6 findingsInformal channel 3 · Dependency 1 · Manual hand-off 1 · Tacit rule 1 · at 6 companies
- Contracts4 findingsDependency 2 · Manual hand-off 1 · Tacit rule 1 · at 4 companies
- Pricing4 findingsManual hand-off 2 · Tacit rule 2 · at 4 companies
- Governance and decision rights3 findingsDependency 1 · Dependency (public record) 1 · Tacit rule 1 · at 3 companies
- Hiring3 findingsDependency 2 · Bottleneck 1 · at 3 companies
Seen across
Where it holds
Industries
Business model
- subscription8%
- product5%
- marketplace3%
Size
- 201-500 people11%
- 51-200 people8%
- 1000+ people5%
- 501-1000 people3%
Region
- United States39%
- France11%
- San Francisco, United States5%
- United Kingdom5%
- Colorado, USA (headquarters); Oxfordshire, United Kingdom3%
- Europe3%
Instances
The 38 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.