Market and positioning → contracts → customer onboarding

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

• Sales11 findings
  Manual hand-off 5 · Dependency 4 · Bottleneck 2 · at 10 companies
• Suppliers and partners8 findings
  Dependency 8 · at 8 companies
• Customer onboarding6 findings
  Dependency 3 · Manual hand-off 2 · Bottleneck 1 · at 6 companies
• Customer service and support6 findings
  Informal channel 3 · Dependency 1 · Manual hand-off 1 · Tacit rule 1 · at 6 companies
• Pricing4 findings
  Manual hand-off 2 · Tacit rule 2 · at 4 companies
• Contracts3 findings
  Dependency 2 · Tacit rule 1 · at 3 companies
• Governance and decision rights3 findings
  Dependency 1 · Dependency (public record) 1 · Tacit rule 1 · at 3 companies
• Hiring3 findings
  Dependency 2 · Bottleneck 1 · at 3 companies