Market and positioning → customer service and support → regulatory compliance

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

• Sales18 findings
  Manual hand-off 8 · Dependency 5 · Bottleneck 4 · Tacit rule 1 · at 16 companies
• Suppliers and partners13 findings
  Dependency 12 · Manual hand-off (public record) 1 · at 13 companies
• Customer service and support12 findings
  Dependency 4 · Informal channel 3 · Manual hand-off 3 · Tacit rule 1 · Workaround 1 · at 12 companies
• Pricing10 findings
  Tacit rule 6 · Manual hand-off 3 · Dependency 1 · at 10 companies
• Production or delivery7 findings
  Dependency 3 · Manual hand-off 2 · Bottleneck (public record) 1 · Tacit rule 1 · at 7 companies
• Customer onboarding5 findings
  Dependency 3 · Manual hand-off 1 · Tacit rule 1 · at 4 companies
• Regulatory compliance4 findings
  Dependency 3 · Bottleneck 1 · at 4 companies
• Hiring4 findings
  Dependency 2 · Tacit rule 2 · at 4 companies