Market and positioning → product or service design → regulatory compliance → lead generation (+1)
Workflows that drive an outcome from step to step. Process steps that hand work to each other.
Cross-industryRun by organizations in 18 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 52
- Of their industry
- 0%
The pattern
What every instance has, in order
- DecisionsMarket and positioningin 96% of instancesthen
- ProcessProduct or service designin 90% of instancesthen
- DecisionsRegulatory compliancein 100% of instancesthen
- ProcessLead generationin 100% of instancesinformation
- PeopleSalesin 100% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Customer service and support
69%
36
Org structure
65%
34
Suppliers and partners
58%
30
Account management
25%
13
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Sales22 findingsManual hand-off 9 · Dependency 7 · Bottleneck 5 · Tacit rule 1 · at 20 companies
- Suppliers and partners18 findingsDependency 18 · at 17 companies
- Customer service and support8 findingsInformal channel 3 · Dependency 2 · Manual hand-off 2 · Workaround 1 · at 8 companies
- Pricing7 findingsManual hand-off 3 · Tacit rule 3 · Dependency 1 · at 7 companies
- Production or delivery6 findingsDependency 3 · Manual hand-off 2 · Tacit rule 1 · at 6 companies
- Logistics and fulfilment6 findingsDependency 5 · Manual hand-off 1 · at 5 companies
- Customer onboarding5 findingsDependency 3 · Bottleneck 1 · Manual hand-off 1 · at 5 companies
- Health, safety and environment4 findingsManual hand-off 2 · Dependency 1 · Workaround 1 · at 4 companies
Seen across
Where it holds
Industries
Business model
- product13%
- subscription8%
- marketplace4%
- service2%
Size
- 1000+ people19%
- 51-200 people8%
- 201-500 people4%
- 11-50 people2%
- 501-1000 people2%
Region
- United States42%
- United Kingdom8%
- Germany6%
- France4%
- Japan4%
- San Francisco, United States4%
Instances
The 52 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.