Market and positioning → product or service design → regulatory compliance → lead generation (+1)

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

• Sales22 findings
  Manual hand-off 9 · Dependency 7 · Bottleneck 5 · Tacit rule 1 · at 20 companies
• Suppliers and partners18 findings
  Dependency 18 · at 17 companies
• Customer service and support8 findings
  Informal channel 3 · Dependency 2 · Manual hand-off 2 · Workaround 1 · at 8 companies
• Pricing7 findings
  Manual hand-off 3 · Tacit rule 3 · Dependency 1 · at 7 companies
• Production or delivery6 findings
  Dependency 3 · Manual hand-off 2 · Tacit rule 1 · at 6 companies
• Logistics and fulfilment6 findings
  Dependency 5 · Manual hand-off 1 · at 5 companies
• Customer onboarding5 findings
  Dependency 3 · Bottleneck 1 · Manual hand-off 1 · at 5 companies
• Health, safety and environment4 findings
  Manual hand-off 2 · Dependency 1 · Workaround 1 · at 4 companies