Policies and culture → regulatory compliance → product or service design → market and positioning (+1)

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

• Sales18 findings
  Manual hand-off 9 · Dependency 5 · Bottleneck 2 · Informal channel 1 · Tacit rule 1 · at 16 companies
• Suppliers and partners18 findings
  Dependency 16 · Dependency (public record) 1 · Manual hand-off (public record) 1 · at 17 companies
• Customer service and support12 findings
  Dependency 4 · Informal channel 3 · Manual hand-off 2 · Tacit rule 2 · Workaround 1 · at 11 companies
• Production or delivery9 findings
  Dependency 6 · Manual hand-off 2 · Tacit rule 1 · at 9 companies
• Pricing9 findings
  Tacit rule 5 · Manual hand-off 3 · Dependency 1 · at 9 companies
• Customer onboarding6 findings
  Dependency 3 · Bottleneck 1 · Informal channel 1 · Manual hand-off 1 · at 6 companies
• Lead generation6 findings
  Dependency 3 · Informal channel 2 · Tacit rule 1 · at 6 companies
• Logistics and fulfilment4 findings
  Dependency 2 · Manual hand-off 1 · Tacit rule 1 · at 4 companies