System Atlas
Atlas
Constructs/Knowledge

Policies and culture → regulatory compliance → product or service design → market and positioning (+1)

How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.

Cross-industryRun by organizations in 24 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
67
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Policies and culture
    in 100% of instances
    then
  2. Decisions
    Regulatory compliance
    in 100% of instances
    control
  3. Process
    Product or service design
    in 91% of instances
    information
  4. Decisions
    Market and positioning
    in 97% of instances
    money
  5. Process
    Lead generation
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
People5
Org structure
78%
52
Customer service and support
63%
42
Sales
60%
40
Suppliers and partners
55%
37
Account management
21%
14
Process6
Production or delivery
67%
45
Quality control
45%
30
Customer onboarding
40%
27
Billing and invoicing
36%
24
Logistics and fulfilment
30%
20
Learning and improvement
27%
18
Software2
Integrations
36%
24
Core system of record
21%
14
Data4
Customer data
36%
24
Reporting and dashboards
30%
20
Data management
24%
16
Legal and contracts administration
22%
15
Decisions6
Strategy and goals
79%
53
Pricing
66%
44
Governance and decision rights
58%
39
Security and access
52%
35
Contracts
46%
31
Performance and pay
25%
17
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales18 findings
    Manual hand-off 9 · Dependency 5 · Bottleneck 2 · Informal channel 1 · Tacit rule 1 · at 16 companies
  • Suppliers and partners18 findings
    Dependency 16 · Dependency (public record) 1 · Manual hand-off (public record) 1 · at 17 companies
  • Customer service and support12 findings
    Dependency 4 · Informal channel 3 · Manual hand-off 2 · Tacit rule 2 · Workaround 1 · at 11 companies
  • Production or delivery9 findings
    Dependency 6 · Manual hand-off 2 · Tacit rule 1 · at 9 companies
  • Pricing9 findings
    Tacit rule 5 · Manual hand-off 3 · Dependency 1 · at 9 companies
  • Customer onboarding6 findings
    Dependency 3 · Bottleneck 1 · Informal channel 1 · Manual hand-off 1 · at 6 companies
  • Lead generation6 findings
    Dependency 3 · Informal channel 2 · Tacit rule 1 · at 6 companies
  • Logistics and fulfilment4 findings
    Dependency 2 · Manual hand-off 1 · Tacit rule 1 · at 4 companies
Seen across
Where it holds
Business model
  • product18%
  • marketplace7%
  • subscription7%
  • project1%
  • service1%
Size
  • 1000+ people30%
  • 11-50 people4%
  • 501-1000 people4%
  • 51-200 people4%
  • 201-500 people3%
Region
  • United States40%
  • United Kingdom7%
  • Germany4%
  • Japan4%
  • Switzerland4%
  • France3%
Instances
The 67 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member