System Atlas

Market and positioning → lead generation → pricing → product or service design (+4)

How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.

Within one industryHolds in Artificial intelligence. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

Organizations running it
12
Of their industry
18%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 100% of instances
    then
  2. Process
    Lead generation
    in 92% of instances
    then
  3. Decisions
    Pricing
    in 92% of instances
    then
  4. Process
    Product or service design
    in 100% of instances
    work
  5. Process
    Production or delivery
    in 100% of instances
    information
  6. Decisions
    Usage pricing and metering
    in 100% of instances
    then
  7. Decisions
    Data protection and security assurance
    in 100% of instances
    control
  8. Decisions
    Regulatory compliance
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
Element
Share of instances
Companies
Customer onboarding
67%
8
Onboarding and training
58%
7
Uptime and incidents
50%
6
Logistics and fulfilment
33%
4
Learning and improvement
33%
4
Billing and invoicing
25%
3
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Suppliers and partners5 findings
    Dependency 5 · at 5 companies
  • Customer onboarding2 findings
    Dependency 2 · at 2 companies
  • Health, safety and environment2 findings
    Dependency 1 · Manual hand-off 1 · at 2 companies
  • Pricing2 findings
    Tacit rule 2 · at 2 companies
  • Usage policies and model documentation2 findings
    Dependency 1 · Tacit rule 1 · at 1 company
  • Regulatory compliance1 finding
    Dependency 1 · at 1 company
  • Compute capacity1 finding
    Bottleneck 1 · at 1 company
  • Contracts1 finding
    Dependency 1 · at 1 company
Seen across
Where it holds
Business model
  • subscription8%
Size
  • 501-1000 people8%
  • 51-200 people8%
Region
  • United States42%
  • Canada8%
  • New York (US); also offices in London and San Francisco8%
  • New York, NY8%
  • North America8%
  • Redwood City, California (HQ); offices in New York, Shanghai, London, Berlin and Singapore8%
Instances
The 12 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.