Market and positioning → contracts → regulatory compliance
How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.
Cross-industryRun by organizations in 15 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 45
- Of their industry
- 0%
The pattern
What every instance has, in order
- DecisionsMarket and positioningin 98% of instancesthen
- DecisionsContractsin 100% of instancescontrol
- DecisionsRegulatory compliancein 100% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Suppliers and partners
69%
31
Org structure
67%
30
Sales
64%
29
Customer service and support
62%
28
Account management
24%
11
Hiring
67%
30
Customer onboarding
56%
25
Billing and invoicing
49%
22
Quality control
38%
17
Logistics and fulfilment
33%
15
Proposals and quoting
29%
13
Onboarding and training
29%
13
Learning and improvement
29%
13
Customer data
36%
16
Data management
29%
13
Reporting and dashboards
27%
12
Legal and contracts administration
27%
12
Inventory and assets
22%
10
Regions and availability zones
20%
9
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Suppliers and partners14 findingsDependency 12 · Dependency (public record) 1 · Manual hand-off (public record) 1 · at 14 companies
- Sales11 findingsManual hand-off 5 · Dependency 3 · Bottleneck 2 · Tacit rule 1 · at 10 companies
- Pricing8 findingsManual hand-off 3 · Tacit rule 3 · Dependency 1 · Workaround (public record) 1 · at 8 companies
- Customer service and support6 findingsDependency 2 · Informal channel 2 · Manual hand-off 2 · at 6 companies
- Billing and invoicing4 findingsDependency 2 · Manual hand-off 2 · at 4 companies
- Customer onboarding4 findingsDependency 2 · Bottleneck 1 · Manual hand-off 1 · at 4 companies
- Logistics and fulfilment4 findingsDependency 4 · at 3 companies
- Contracts3 findingsDependency 3 · at 3 companies
Seen across
Where it holds
Industries
- Guided Missile and Space Vehicle Manufacturing16%
- Cloud and GPU compute providers13%
- Machine learning and AI developer tooling13%
- Data platforms, warehouses and analytics11%
- Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers9%
- AI applications and agents7%
Business model
- product13%
- subscription11%
- marketplace4%
Size
- 51-200 people11%
- 1000+ people9%
- 501-1000 people7%
- 11-50 people4%
- 201-500 people4%
Region
- United States40%
- France9%
- San Francisco, United States4%
- Singapore4%
- United Kingdom4%
- Colorado, USA (headquarters); Oxfordshire, United Kingdom2%
Instances
The 45 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.