Product or service design → market and positioning → pricing → billing and invoicing

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

• Sales10 findings
  Dependency 4 · Manual hand-off 4 · Bottleneck 2 · at 9 companies
• Suppliers and partners9 findings
  Dependency 8 · Manual hand-off (public record) 1 · at 9 companies
• Customer service and support6 findings
  Informal channel 2 · Manual hand-off 2 · Dependency 1 · Tacit rule 1 · at 6 companies
• Pricing5 findings
  Tacit rule 3 · Dependency 1 · Manual hand-off 1 · at 5 companies
• Billing and invoicing4 findings
  Manual hand-off 3 · Dependency 1 · at 4 companies
• Logistics and fulfilment4 findings
  Dependency 2 · Manual hand-off 2 · at 3 companies
• Security and access4 findings
  Workaround 3 · Dependency 1 · at 4 companies
• Customer onboarding3 findings
  Dependency 2 · Manual hand-off 1 · at 3 companies