Market and positioning → pricing → contracts → billing and invoicing
How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.
Cross-industryRun by organizations in 11 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 25
- Of their industry
- 0%
The pattern
What every instance has, in order
- DecisionsMarket and positioningin 96% of instancesthen
- DecisionsPricingin 92% of instancesthen
- DecisionsContractsin 100% of instancesmoney
- ProcessBilling and invoicingin 100% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Strategy and goals
76%
19
Policies and culture
68%
17
Security and access
64%
16
Governance and decision rights
32%
8
Security certifications and audits
32%
8
Usage pricing and metering
24%
6
Performance and pay
20%
5
Health, safety and environment
20%
5
Data residency and sovereignty
20%
5
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Sales6 findingsDependency 3 · Bottleneck 2 · Manual hand-off 1 · at 5 companies
- Suppliers and partners6 findingsDependency 5 · Manual hand-off (public record) 1 · at 6 companies
- Billing and invoicing5 findingsManual hand-off 3 · Dependency 2 · at 5 companies
- Customer service and support5 findingsInformal channel 2 · Manual hand-off 2 · Dependency 1 · at 5 companies
- Pricing3 findingsDependency 1 · Manual hand-off 1 · Tacit rule 1 · at 3 companies
- Security and access3 findingsWorkaround 3 · at 3 companies
- Customer onboarding2 findingsDependency 1 · Manual hand-off 1 · at 2 companies
- Hiring2 findingsDependency 1 · Informal channel 1 · at 2 companies
Seen across
Where it holds
Industries
Business model
- subscription16%
- product12%
- marketplace4%
Size
- 1000+ people8%
- 11-50 people8%
- 201-500 people8%
- 501-1000 people8%
- 51-200 people4%
Region
- United States40%
- San Francisco, United States8%
- France4%
- Germany / United States4%
- India4%
- London, England4%
Instances
The 25 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.