System Atlas
Atlas
Constructs/Knowledge

Market and positioning → pricing → contracts → billing and invoicing

How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.

Cross-industryRun by organizations in 11 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
25
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 96% of instances
    then
  2. Decisions
    Pricing
    in 92% of instances
    then
  3. Decisions
    Contracts
    in 100% of instances
    money
  4. Process
    Billing and invoicing
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
People5
Customer service and support
76%
19
Sales
68%
17
Suppliers and partners
64%
16
Org structure
64%
16
Account management
20%
5
Process9
Production or delivery
80%
20
Hiring
64%
16
Customer onboarding
56%
14
Proposals and quoting
36%
9
Quality control
36%
9
Logistics and fulfilment
28%
7
Learning and improvement
28%
7
Uptime and incident response
20%
5
Management cadence
20%
5
Software4
Integrations
40%
10
Usage metering and billing
36%
9
Network and interconnection
20%
5
Communication tools
20%
5
Data4
Customer data
32%
8
Regions and availability zones
28%
7
Reporting and dashboards
24%
6
Data management
24%
6
Decisions9
Strategy and goals
76%
19
Policies and culture
68%
17
Security and access
64%
16
Governance and decision rights
32%
8
Security certifications and audits
32%
8
Usage pricing and metering
24%
6
Performance and pay
20%
5
Health, safety and environment
20%
5
Data residency and sovereignty
20%
5
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales6 findings
    Dependency 3 · Bottleneck 2 · Manual hand-off 1 · at 5 companies
  • Suppliers and partners6 findings
    Dependency 5 · Manual hand-off (public record) 1 · at 6 companies
  • Billing and invoicing5 findings
    Manual hand-off 3 · Dependency 2 · at 5 companies
  • Customer service and support5 findings
    Informal channel 2 · Manual hand-off 2 · Dependency 1 · at 5 companies
  • Pricing3 findings
    Dependency 1 · Manual hand-off 1 · Tacit rule 1 · at 3 companies
  • Security and access3 findings
    Workaround 3 · at 3 companies
  • Customer onboarding2 findings
    Dependency 1 · Manual hand-off 1 · at 2 companies
  • Hiring2 findings
    Dependency 1 · Informal channel 1 · at 2 companies
Seen across
Where it holds
Business model
  • subscription16%
  • product12%
  • marketplace4%
Size
  • 1000+ people8%
  • 11-50 people8%
  • 201-500 people8%
  • 501-1000 people8%
  • 51-200 people4%
Region
  • United States40%
  • San Francisco, United States8%
  • France4%
  • Germany / United States4%
  • India4%
  • London, England4%
Instances
The 25 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member