Market and positioning → customer onboarding → account management
Workflows that drive an outcome from step to step. Process steps that hand work to each other.
Cross-industryRun by organizations in 24 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 34
- Of their industry
- 0%
The pattern
What every instance has, in order
- DecisionsMarket and positioningin 100% of instancesthen
- ProcessCustomer onboardingin 100% of instancesinformation
- PeopleAccount managementin 100% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Pricing
65%
22
Regulatory compliance
62%
21
Contracts
56%
19
Policies and culture
50%
17
Governance and decision rights
47%
16
Security and access
41%
14
Health, safety and environment
29%
10
Licences and registrations
24%
8
Data protection and security assurance
21%
7
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Sales8 findingsDependency 3 · Manual hand-off 3 · Bottleneck 1 · Informal channel 1 · at 8 companies
- Customer onboarding7 findingsDependency 3 · Bottleneck 1 · Informal channel 1 · Manual hand-off 1 · Tacit rule 1 · at 6 companies
- Suppliers and partners6 findingsDependency 6 · at 6 companies
- Core system of record6 findingsDependency 3 · Bottleneck 1 · Manual hand-off 1 · Workaround 1 · at 6 companies
- Pricing4 findingsDependency 2 · Tacit rule 2 · at 4 companies
- Health, safety and environment3 findingsManual hand-off 2 · Tacit rule 1 · at 3 companies
- Procurement3 findingsDependency 1 · Tacit rule 1 · Workaround 1 · at 3 companies
- Quality control3 findingsDependency 2 · Manual hand-off 1 · at 3 companies
Seen across
Where it holds
Industries
Business model
- service9%
- asset3%
- marketplace3%
- product3%
- subscription3%
Size
- 1000+ people21%
- 51-200 people15%
- 11-50 people3%
- 201-500 people3%
- 501-1000 people3%
Region
- United Kingdom21%
- United States18%
- France15%
- San Francisco, United States6%
- Australia3%
- Croatia3%
Instances
The 34 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.