This U.S. industry comprises establishments primarily engaged in replacing, repairing, and/or tinting automotive vehicle glass, such as passenger car, truck, and van glass. It has no schema of its own: companies here are mapped on the Trades & field services schema, and what it does not cover is recorded as gaps.
| Parameter | Primitive | Type | Unit | Companies | Median | Range |
|---|---|---|---|---|---|---|
Calls booked as jobs | Calls and bookings | Percent | % | 0 | — | — |
Average ticket | Flat-rate price bookPremium | Money | USD per job | Members | Members | — |
Gross margin on labour |
Median and range are shown once 3 or more companies on Automotive Glass Replacement Shops and below have published a number; each company counts once.
| Percent |
| % |
| Members |
| Members |
| — |
Options accepted on site | On-site quoting | Percent | % | 0 | — | — |
|---|
Options presented per quote | On-site quoting | Number | options | 0 | — | — |
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Callback rate | Job inspection and callbacks | Percent | % | 0 | — | — |
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Average response time for urgent calls | DispatchPremium | Number | hours | Members | Members | — |
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Jobs per technician per day | DispatchPremium | Number | jobs | Members | Members | — |
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First-time-fix rate | First-time fixPremium | Percent | % | Members | Members | — |
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Jobs where the part was on the van | Parts and van stock | Percent | % | 0 | — | — |
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Inventory turns | Parts and van stock | Number | per year | 0 | — | — |
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Stock shrink | Parts and van stock | Percent | % | 0 | — | — |
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Active agreements | Service agreements and membershipsPremium | Number | agreements | Members | Members | — |
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Agreement renewal rate | Service agreements and membershipsPremium | Percent | % | Members | Members | — |
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Revenue from agreement customers | Service agreements and membershipsPremium | Percent | % | Members | Members | — |
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Jobs that are warranty returns | Warranties | Percent | % | 0 | — | — |
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Manufacturer warranty claims recovered | Warranties | Percent | % | 0 | — | — |
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Jobs paid on site | Invoicing at the job | Percent | % | 0 | — | — |
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Technician billable utilisation | Technician scheduling and skillsPremium | Percent | % | Members | Members | — |
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Time spent driving | Technician scheduling and skillsPremium | Percent | % | Members | Members | — |
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Technicians fully licensed for their work | Licences per trade | Percent | % | 0 | — | — |
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Licence renewals due in 90 days | Licences per trade | Number | licences | 0 | — | — |
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Inspections passed first time | Permits and inspections | Percent | % | 0 | — | — |
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