This industry comprises establishments primarily engaged in providing credit by issuing credit cards. Credit card issuance provides the funds required to purchase goods and services in return for payment of the full balance or payments on an installment basis. Credit card banks are included in this industry. It has no schema of its own: companies here are mapped on the Financial services schema, and what it does not cover is recorded as gaps.
The financial products offered, to whom, and why they choose this firm.
0
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Lead sources and referral partners
lead_generation
Demand: winning customers
Process
Introducers, partners, comparison channels and direct marketing.
0
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Coverage: the share of the 0 companies mapped in public on Credit Card Issuing and below that have the primitive mapped. Primitives are matched by key, so companies on earlier versions count.
Loan officers and advisers
sales
Demand: winning customers
People
Who meets clients and turns need into an application or mandate.
0
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Rates, fees and spreads
pricing
Demand: winning customers
Decisions
Interest rates, fees and the spread over cost of funds, and who may move them.
2
—
Rate quotes and proposals
quoting
Demand: winning customers
Process
The priced offer given to a client.
0
—
Loan and client agreements
contracts
Demand: winning customers
Decisions
Credit agreements, advisory mandates and their disclosures.
0
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Origination
origination
Demand: winning customers
Process
From first enquiry to a complete application or mandate, through every channel.
3
—
Product design
offer_design
Supply: making or delivering the offer
Process
Designing products, their eligibility rules and terms.
0
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Planning and scheduling
planning
Supply: making or delivering the offer
Process
When work happens and who does it.
0
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Procurement
procurement
Supply: making or delivering the offer
Process
Buying what delivery needs.
0
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Suppliers and partners
suppliers
Supply: making or delivering the offer
People
Who the company depends on.
0
—
Client service delivery
delivery
Supply: making or delivering the offer
Process
Doing what the client is paying for, day to day.
0
—
Quality control and file review
quality
Supply: making or delivering the offer
Process
Sample reviews of files for errors and rule breaches.
1
—
Loan book and assets under management
inventory
Supply: making or delivering the offer
Data
What the firm holds or looks after for clients.
1
—
Logistics and fulfilment
logistics
Supply: making or delivering the offer
Process
How the offer reaches the customer.
0
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Underwriting
underwriting
Supply: making or delivering the offer
Decisions
Deciding whether to lend, insure or take on a client, on what terms, by rule or by judgement.
3
—
Servicing
servicing
Supply: making or delivering the offer
Process
Running accounts after the sale: payments, statements, escrow, changes and payoffs.
2
—
Portfolio management
portfolio_management
Supply: making or delivering the offer
Decisions
Advisers: building and rebalancing client portfolios against their goals.
2
—
Custody and safekeeping
custody
Supply: making or delivering the offer
Data
Where client assets are held and how holdings are reconciled.
1
—
Client onboarding
customer_onboarding
Customers: keeping them
Process
Identity checks, suitability and account opening.
1
—
Client service
support
Customers: keeping them
People
Questions, complaints and changes to accounts.
0
—
Account management
account_management
Customers: keeping them
People
Who owns the relationship after the sale.
0
—
Client records
customer_data
Customers: keeping them
Data
Identity, financial position, products and history.
0
—
Client retention
retention
Customers: keeping them
Process
How clients stay, refinance or add products.
1
—
Fee billing
billing
Money: getting paid and paying
Process
Charging advisory, account and servicing fees.
0
—
Collections and recoveries
collections
Money: getting paid and paying
Process
Chasing missed payments and recovering losses.
2
—
Payments and payables
payables
Money: getting paid and paying
Process
Paying suppliers and partners.
0
—
Payroll
payroll
Money: getting paid and paying
Process
Paying people.
0
—
Accounting and close
accounting
Money: getting paid and paying
Software
The ledger and the month-end.
0
—
Budgeting and forecasting
budgeting
Money: getting paid and paying
Decisions
What the company expects.
0
—
Funding and liquidity
treasury
Money: getting paid and paying
Data
Where the money to lend or operate comes from, and how much is on hand.
1
—
Commissions and trails
commissions
Money: getting paid and paying
Process
Commissions earned from product providers and paid to introducers and advisers.
1
—
Capital and funding lines
capital_funding
Money: getting paid and paying
Decisions
Equity, warehouse lines, deposits and sales of loans that fund growth.
2
—
Org structure
org_structure
People: who does the work
People
Teams, roles and reporting lines.
0
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Hiring
hiring
People: who does the work
Process
How people join.
0
—
Onboarding and training
training
People: who does the work
Process
How people become productive.
0
—
Performance and pay
performance_pay
People: who does the work
Decisions
How people are reviewed and rewarded.
0
—
Scheduling and capacity
capacity
People: who does the work
Process
Who is available when.
0
—
Policies and culture
people_policies
People: who does the work
Decisions
The rules people work under.
0
—
Core system of record
system_of_record
Systems: tools and data
Software
The main tool the business runs on.
0
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Communication tools
communication
Systems: tools and data
Software
How people talk.
0
—
Integrations
integrations
Systems: tools and data
Software
Which tools exchange data without re-keying.
0
—
Reporting and dashboards
reporting
Systems: tools and data
Data
What leaders see, how often.
0
—
Data management
data_management
Systems: tools and data
Data
Where records live and who owns them.
0
—
Security and fraud controls
security
Systems: tools and data
Decisions
Access, fraud detection and protecting client money.
0
—
Charters and licences
licensing
Control: rules the company runs under
Decisions
The licences and registrations each product and state requires.
0
—
Regulatory compliance and examinations
compliance
Control: rules the company runs under
Decisions
Consumer protection, conduct rules and how the firm proves it follows them.
0
—
Insurance and risk
insurance
Control: rules the company runs under
Decisions
What is covered and what is not.
0
—
Disclosures and records
legal_admin
Control: rules the company runs under
Data
Required disclosures and the records kept to prove them.