This industry comprises establishments primarily engaged in accepting members' share deposits in cooperatives that are organized to offer consumer loans to their members. It has no schema of its own: companies here are mapped on the Financial services schema, and what it does not cover is recorded as gaps.
| Primitive | Part | Layer | Description | Parameters | Coverage |
|---|---|---|---|---|---|
Products and target clients market_positioning | Demand: winning customers | Decisions | The financial products offered, to whom, and why they choose this firm. | 0 | — |
Lead sources and referral partners lead_generation | Demand: winning customers | Process | Introducers, partners, comparison channels and direct marketing. | 0 | — |
Coverage: the share of the 0 companies mapped in public on Credit Unions and below that have the primitive mapped. Primitives are matched by key, so companies on earlier versions count.
| Demand: winning customers |
| People |
| Who meets clients and turns need into an application or mandate. |
| 0 |
| — |
Rates, fees and spreads pricing | Demand: winning customers | Decisions | Interest rates, fees and the spread over cost of funds, and who may move them. | 2 | — |
|---|
Rate quotes and proposals quoting | Demand: winning customers | Process | The priced offer given to a client. | 0 | — |
|---|
Loan and client agreements contracts | Demand: winning customers | Decisions | Credit agreements, advisory mandates and their disclosures. | 0 | — |
|---|
Origination origination | Demand: winning customers | Process | From first enquiry to a complete application or mandate, through every channel. | 3 | — |
|---|
Product design offer_design | Supply: making or delivering the offer | Process | Designing products, their eligibility rules and terms. | 0 | — |
|---|
Planning and scheduling planning | Supply: making or delivering the offer | Process | When work happens and who does it. | 0 | — |
|---|
Procurement procurement | Supply: making or delivering the offer | Process | Buying what delivery needs. | 0 | — |
|---|
Suppliers and partners suppliers | Supply: making or delivering the offer | People | Who the company depends on. | 0 | — |
|---|
Client service delivery delivery | Supply: making or delivering the offer | Process | Doing what the client is paying for, day to day. | 0 | — |
|---|
Quality control and file review quality | Supply: making or delivering the offer | Process | Sample reviews of files for errors and rule breaches. | 1 | — |
|---|
Loan book and assets under management inventory | Supply: making or delivering the offer | Data | What the firm holds or looks after for clients. | 1 | — |
|---|
Logistics and fulfilment logistics | Supply: making or delivering the offer | Process | How the offer reaches the customer. | 0 | — |
|---|
Underwriting underwriting | Supply: making or delivering the offer | Decisions | Deciding whether to lend, insure or take on a client, on what terms, by rule or by judgement. | 3 | — |
|---|
Servicing servicing | Supply: making or delivering the offer | Process | Running accounts after the sale: payments, statements, escrow, changes and payoffs. | 2 | — |
|---|
Portfolio management portfolio_management | Supply: making or delivering the offer | Decisions | Advisers: building and rebalancing client portfolios against their goals. | 2 | — |
|---|
Custody and safekeeping custody | Supply: making or delivering the offer | Data | Where client assets are held and how holdings are reconciled. | 1 | — |
|---|
Client onboarding customer_onboarding | Customers: keeping them | Process | Identity checks, suitability and account opening. | 1 | — |
|---|
Client service support | Customers: keeping them | People | Questions, complaints and changes to accounts. | 0 | — |
|---|
Account management account_management | Customers: keeping them | People | Who owns the relationship after the sale. | 0 | — |
|---|
Client records customer_data | Customers: keeping them | Data | Identity, financial position, products and history. | 0 | — |
|---|
Client retention retention | Customers: keeping them | Process | How clients stay, refinance or add products. | 1 | — |
|---|
Fee billing billing | Money: getting paid and paying | Process | Charging advisory, account and servicing fees. | 0 | — |
|---|
Collections and recoveries collections | Money: getting paid and paying | Process | Chasing missed payments and recovering losses. | 2 | — |
|---|
Payments and payables payables | Money: getting paid and paying | Process | Paying suppliers and partners. | 0 | — |
|---|
Payroll payroll | Money: getting paid and paying | Process | Paying people. | 0 | — |
|---|
Accounting and close accounting | Money: getting paid and paying | Software | The ledger and the month-end. | 0 | — |
|---|
Budgeting and forecasting budgeting | Money: getting paid and paying | Decisions | What the company expects. | 0 | — |
|---|
Funding and liquidity treasury | Money: getting paid and paying | Data | Where the money to lend or operate comes from, and how much is on hand. | 1 | — |
|---|
Commissions and trails commissions | Money: getting paid and paying | Process | Commissions earned from product providers and paid to introducers and advisers. | 1 | — |
|---|
Capital and funding lines capital_funding | Money: getting paid and paying | Decisions | Equity, warehouse lines, deposits and sales of loans that fund growth. | 2 | — |
|---|
Org structure org_structure | People: who does the work | People | Teams, roles and reporting lines. | 0 | — |
|---|
Hiring hiring | People: who does the work | Process | How people join. | 0 | — |
|---|
Onboarding and training training | People: who does the work | Process | How people become productive. | 0 | — |
|---|
Performance and pay performance_pay | People: who does the work | Decisions | How people are reviewed and rewarded. | 0 | — |
|---|
Scheduling and capacity capacity | People: who does the work | Process | Who is available when. | 0 | — |
|---|
Policies and culture people_policies | People: who does the work | Decisions | The rules people work under. | 0 | — |
|---|
Core system of record system_of_record | Systems: tools and data | Software | The main tool the business runs on. | 0 | — |
|---|
Communication tools communication | Systems: tools and data | Software | How people talk. | 0 | — |
|---|
Integrations integrations | Systems: tools and data | Software | Which tools exchange data without re-keying. | 0 | — |
|---|
Reporting and dashboards reporting | Systems: tools and data | Data | What leaders see, how often. | 0 | — |
|---|
Data management data_management | Systems: tools and data | Data | Where records live and who owns them. | 0 | — |
|---|
Security and fraud controls security | Systems: tools and data | Decisions | Access, fraud detection and protecting client money. | 0 | — |
|---|
Charters and licences licensing | Control: rules the company runs under | Decisions | The licences and registrations each product and state requires. | 0 | — |
|---|
Regulatory compliance and examinations compliance | Control: rules the company runs under | Decisions | Consumer protection, conduct rules and how the firm proves it follows them. | 0 | — |
|---|
Insurance and risk insurance | Control: rules the company runs under | Decisions | What is covered and what is not. | 0 | — |
|---|
Disclosures and records legal_admin | Control: rules the company runs under | Data | Required disclosures and the records kept to prove them. | 0 | — |
|---|
Health, safety and environment hse | Control: rules the company runs under | Decisions | How harm is prevented. | 0 | — |
|---|