Run clients' IT for a monthly fee: helpdesk, devices, security. It has no schema of its own: companies here are mapped on the Professional services schema, and what it does not cover is recorded as gaps.
| Parameter | Primitive | Type | Unit | Companies | Median | Range |
|---|---|---|---|---|---|---|
Share of new work from referrals | Business development | Percent | % | 0 | — | — |
Pitch win rate | Partners and pitch teams | Percent | % | 0 | — | — |
Average bill rate | Fee models and ratesPremium | Money |
Median and range are shown once 3 or more companies on Managed service providers and below have published a number; each company counts once.
| USD per hour |
| Members |
| Members |
| — |
Share of fees on fixed or value pricing | Fee models and ratesPremium | Percent | % | Members | Members | — |
|---|
Estimate accuracy Actual effort against the estimate, across closed engagements. | Engagement scoping | Percent | % | 0 | — | — |
|---|
Engagements with a scope change | Engagement scoping | Percent | % | 0 | — | — |
|---|
Briefs per month | Creative and campaign production | Number | briefs | 0 | — | — |
|---|
Deliverables on time | Creative and campaign production | Percent | % | 0 | — | — |
|---|
Average review rounds | Deliverable review and approval | Number | rounds | 0 | — | — |
|---|
First-pass client approval | Deliverable review and approval | Percent | % | 0 | — | — |
|---|
Revenue from repeat clients | Repeat and follow-on work | Percent | % | 0 | — | — |
|---|
Realisation rate Fees billed as a share of time recorded at standard rates. | Time and fee billing | Percent | % | 0 | — | — |
|---|
Unbilled work in progress | Time and fee billing | Number | days | 0 | — | — |
|---|
Days sales outstanding | Collections and lock-up | Number | days | 0 | — | — |
|---|
Timesheets complete by deadline | Time tracking | Percent | % | 0 | — | — |
|---|
Average days to log time | Time tracking | Number | days | 0 | — | — |
|---|
Share of revenue on retainer | RetainersPremium | Percent | % | Members | Members | — |
|---|
Average retainer | RetainersPremium | Money | USD per month | Members | Members | — |
|---|
Hours used beyond the retainer | RetainersPremium | Percent | % | Members | Members | — |
|---|
Gross margin per engagement | Engagement marginPremium | Percent | % | Members | Members | — |
|---|
Time written off | Engagement marginPremium | Percent | % | Members | Members | — |
|---|
Reconciliation frequency | Client money and trust accounts | Choice daily · weekly · monthly | — | 0 | — | — |
|---|
Unreconciled items at month-end | Client money and trust accounts | Number | items | 0 | — | — |
|---|
Billable utilisation | UtilisationPremium | Percent | % | Members | Members | — |
|---|
Target utilisation | UtilisationPremium | Percent | % | Members | Members | — |
|---|
Non-billable hours per week | UtilisationPremium | Number | hours | Members | Members | — |
|---|
Professionals per partner | Leverage and team pyramidPremium | Number | people | Members | Members | — |
|---|
Revenue per professional | Leverage and team pyramidPremium | Money | USD per year | Members | Members | — |
|---|
Conflict check turnaround | Conflicts and independence | Number | hours | 0 | — | — |
|---|
Independence exceptions per year | Conflicts and independence | Number | cases | 0 | — | — |
|---|