The functions every general public services company runs on. It has no schema of its own: companies here are mapped on the Government and public sector schema, and what it does not cover is recorded as gaps.
Baseline
Government and public sector v1
Inherited from
Government and public sector
Mapped on the schema
0 of 5 placed here
Primitives
60 in 8 parts
Last updated
3 Nov 2026
What the registry holds here
General public services and below · public parts only
Counts of what public research has found and sourced, each part with its source on the organization’s profile. They say what is known, not how much of the industry exists.
Deepen this industry
Focused research on the organizations with the fewest mapped parts in general public services; what it finds is public for everyone.
Saint-Jean-Pied-de-Port town council1 part
Mayor and City Council of Baltimore1 part
Pearland Independent School District Council of Pa1 part
Whom the body serves or regulates, over which territory and subject.
0
—
Outreach and programme promotion
lead_generation
Demand: reaching the people it serves
Process
How eligible people and organizations learn about services and obligations.
0
—
Front-line and liaison staff
sales
Demand: reaching the people it serves
People
Who explains programmes and obligations to the public and stakeholders.
0
—
Fees and charges set by law
pricing
Demand: reaching the people it serves
Decisions
Fees, levies and charges the body may collect, and how they are set.
0
—
Determinations and decisions
quoting
Demand: reaching the people it serves
Process
The written decision on an application, claim or request.
0
—
Agreements and memoranda
contracts
Demand: reaching the people it serves
Decisions
Contracts, grant agreements and memoranda with other bodies.
0
—
Public consultation
public_consultation
Demand: reaching the people it serves
Process
Hearings, comment periods and advisory committees that take outside views.
0
—
Programme and policy design
offer_design
Supply: delivering the work
Process
Designing programmes, eligibility rules and policy instruments.
0
—
Operational and work planning
planning
Supply: delivering the work
Process
Annual work plans, caseload plans and staffing of each programme.
0
—
Public procurement
procurement
Supply: delivering the work
Process
Buying goods and services under public procurement rules.
0
—
Contractors and delivery partners
suppliers
Supply: delivering the work
People
Firms, nonprofits and other governments that deliver on the body's behalf.
0
—
Public service delivery
delivery
Supply: delivering the work
Process
Delivering the service, benefit or inspection the mandate requires.
0
—
Service standards
quality
Supply: delivering the work
Process
Published standards for timeliness and accuracy, and how they are checked.
0
—
Public assets and property
inventory
Supply: delivering the work
Data
Buildings, land, vehicles and equipment the body holds.
0
—
Field offices and service locations
logistics
Supply: delivering the work
Process
Where the public is served in person, and how materials reach it.
0
—
Permits and licences issuedPremium
permits_issued
Supply: delivering the work
Process
Included for Members
Members
Members
Case processing
case_processing
Supply: delivering the work
Process
Moving applications, claims and complaints from receipt to decision.
2
—
Applications and registration
customer_onboarding
Constituents: serving them over time
Process
How a person or organization applies, registers or is enrolled.
0
—
Public enquiries and contact centres
support
Constituents: serving them over time
People
Answering the public by phone, mail, counter and online.
0
—
Stakeholder relations
account_management
Constituents: serving them over time
People
Relations with regulated parties, other governments and interest groups.
0
—
Case and beneficiary records
customer_data
Constituents: serving them over time
Data
What is held on each applicant, beneficiary or regulated party.
0
—
Renewals and recertification
retention
Constituents: serving them over time
Process
Periodic renewal of licences, benefits and registrations.
0
—
Assessments and invoices
billing
Money: getting funded and paying
Process
Issuing fees, fines and assessments owed to the body.
0
—
Revenue collection
collections
Money: getting funded and paying
Process
Collecting fees, fines and overpayments owed to the body.
0
—
Disbursements
payables
Money: getting funded and paying
Process
Paying suppliers, grantees and beneficiaries.
0
—
Civil service payroll
payroll
Money: getting funded and paying
Process
Paying public employees on pay scales.
0
—
Public accounts
accounting
Money: getting funded and paying
Software
The ledger kept under public-sector accounting rules.
0
—
Budget requests
budgeting
Money: getting funded and paying
Decisions
Preparing the budget request and the spending plan for the year.
0
—
Cash and fund accounts
treasury
Money: getting funded and paying
Data
Balances held in treasury accounts and special funds.
0
—
Budget appropriation and apportionmentPremium
appropriation
Money: getting funded and paying
Decisions
Included for Members
Members
Members
Grants and transfers to othersPremium
grants_to_others
Money: getting funded and paying
Process
Included for Members
Members
Members
Departments, bureaus and offices
org_structure
People: who does the work
People
The units of the body and how they report to its head.
0
—
Civil service recruitment
hiring
People: who does the work
Process
Merit-based hiring through competitions and published vacancies.
0
—
Staff development
training
People: who does the work
Process
Induction and continuing training for public employees.
0
—
Grades and appraisal
performance_pay
People: who does the work
Decisions
Pay grades, step increases and performance appraisal.
0
—
Workforce planning
capacity
People: who does the work
Process
Positions authorised, filled and needed for the workload.
0
—
Ethics and conduct rules
people_policies
People: who does the work
Decisions
Conflict-of-interest, political-activity and conduct rules for staff.
0
—
Political appointees and career civil service
career_service
People: who does the work
People
The split between leaders who change with the government and staff who stay.
1
—
Case management system
system_of_record
Systems: tools and data
Software
The main system the body processes its cases or programmes in.
0
—
Public communications
communication
Systems: tools and data
Software
Press releases, notices and the body's official channels.
0
—
Data sharing with other bodies
integrations
Systems: tools and data
Software
Exchanges of records with other agencies and levels of government.
0
—
Management information
reporting
Systems: tools and data
Data
The figures leaders and oversight bodies see on workload and results.
0
—
Records management
data_management
Systems: tools and data
Data
Retention schedules and archiving of official records.
0
—
Information security and access
security
Systems: tools and data
Decisions
Who may see and change official data, and how it is protected.
0
—
Open data and publication
open_data
Systems: tools and data
Software
Datasets, registers and decisions the body publishes for reuse.
0
—
Legal authority and delegations
licensing
Control: rules the organization runs under
Decisions
The powers the body holds and to whom they are delegated.
0
—
Administrative law compliance
compliance
Control: rules the organization runs under
Decisions
Following procedure, due process and the rules on how decisions are made.
0
—
Liability and risk management
insurance
Control: rules the organization runs under
Decisions
Claims against the body and how risks are carried or self-insured.
0
—
Legal counsel and litigation
legal_admin
Control: rules the organization runs under
Data
Legal advice, defence of decisions in court and the record of rulings.
0
—
Occupational and public safety
hse
Control: rules the organization runs under
Decisions
Keeping staff and the public safe in the body's premises and operations.
0
—
Organizations: how many of the 0 organizations mapped in public on General public services and below have a sourced part on the primitive. Primitives are matched by key, so organizations on earlier versions count.