ProTrade
ProTrade Staffing LLC supplies W-2 skilled tradespeople (sheet metal, HVAC, pipefitting, plumbing, electrical, general labor) to commercial contractors on New England jobsites. It acts as employer of record and handles payroll, taxes, workers' comp and general liability. • The FAQ states there is no online portal yet ('A contractor portal is in development'), although the navigation shows 'Contractor login' and 'Our Platform' links. client_portal was therefore not recorded. • The homepage shows a dashboard-style mockup (hours, crew filled, coverage). Given the FAQ statement, it was not treated as evidence of analytics or a live client portal. • worker_web is based only on an 'Employee login' navigation link; what that login provides is not described. • Page 1 contains a long encoded data block (appears to be embedded image/provenance metadata). It carries no business content and was ignored.
- People3/4
- Process18/18
- Software8/10
- Data7/7
- Decisions1/1
Business architecture: 22 parts. System architecture: 15 parts.
People and relationships
- Client accountsClient agreementEach contractor signs a standard client agreement covering payment terms, a late fee and a non-solicit. This implies a persistent client relationship.
- Evidence
- modeled
- Evidence
- partial
- Client contacts and responsibilitiesContractor foremanThe contractor's foreman directs the work on site and signs the weekly timesheet. This is a named client-side responsibility distinct from the requester.
- Evidence
- modeled
- Evidence
- partial
- Operator and team ownershipCoordinator"One coordinator, from the request to the signed timesheet." Contractors call their coordinator for replacements and extensions.
- Evidence
- partial
- Evidence
- documented
- Supplied or external workforceW-2 tradespeople supplied to contractorsProTrade supplies its own W-2 employees to contractors' jobsites and is their employer of record.
- Evidence
- modeled
- Evidence
- documented
- Worker profileWorker track record"We keep a record of how our people perform on site, and it shapes the next match." A worker's track record carries over between jobs.
- Evidence
- modeled
- Evidence
- documented
Interfaces and channels
- Approver interfaceApprover interfaceScoped crew/week approval and client time review exist; atomicity and interface parity risks remain.
- Evidence
- partial
- Client web portalClient web portalThe client app covers jobs, workers, timecards, invoices and inbox.
- Evidence
- modeled
- Worker web or PWAEmployee loginSite navigation includes an "Employee login" link. Its function is not described.
- Evidence
- modeled
- Evidence
- partial
- Internal operations consoleInternal operations consoleThe staff app has dispatch, workforce, client and finance views.
- Evidence
- modeled
- Native worker appNative worker appThe main native worker implementation was source-inspected and previewed; no physical-device test was performed.
- Evidence
- modeled
- Public audience routingRequest workers / Apply for workThe contact page has separate paths: "Need workers?" (Request workers) and "Looking for work?" (Apply for work). Site navigation is split into For Contractors and For Tradespeople.
- Evidence
- partial
- Evidence
- documented
Demand and commitment
- Worker onboardingApplication and onboarding (I-9, W-2, direct deposit)Applicants submit trade, experience, location and availability, then talk through their background. When an assignment fits, they complete onboarding (I-9, W-2, direct deposit) before their first day.
- Evidence
- modeled
- Evidence
- documented
- Offer and acceptanceAssignment offer (call to accept)Workers learn the rate, expected schedule, location and tool requirements before they accept an assignment. Offers are accepted by phone.
- Evidence
- modeled
- Evidence
- documented
- Credentials and eligibilityCards on fileCredentials such as EPA 608, OSHA 30 and state licenses are "checked before day one". ProTrade confirms what the job requires before anyone starts.
- Evidence
- partial
- Evidence
- documented
- Assignment recordConfirmed startA start is shown as confirmed once the rate is agreed, the schedule is agreed and onboarding is done.
- Evidence
- partial
- Evidence
- partial
- Sites and projectsJobsite / jobRequests specify a site location. Timesheets and invoices are kept one per job.
- Evidence
- modeled
- Evidence
- partial
- Matching and selectionMatched by hand by a coordinatorA coordinator matches every placement on trade experience, certifications, travel distance and track record on past ProTrade jobs.
- Evidence
- partial
- Evidence
- documented
- Agreements and documentsStandard client agreementContractors sign a standard client agreement covering payment terms, a late fee on overdue invoices, a non-solicit and conversion terms. There are no minimums.
- Evidence
- modeled
- Evidence
- documented
- Worker availabilityStart date and travel distanceApplicants state when they can start and where they can work. Workers tell ProTrade how far they are willing to travel.
- Evidence
- partial
- Evidence
- partial
- Staffing demand intakeWorker request (phone, email or request form)Contractors call, email or use the request form, giving trade, headcount, experience level, site location and start date. Site-required cards are also captured.
- Evidence
- partial
- Evidence
- documented
Work delivery and recovery
- Scheduling and changesAssignment schedule and extensionsWorkers know the expected schedule before accepting and hear from ProTrade when things change. Contractors call their coordinator to extend an assignment.
- Evidence
- partial
- Evidence
- partial
- Work-time review and approvalForeman signatureThe contractor's foreman signs the weekly timesheet. If hours are disputed, the signed timesheet is the record.
- Evidence
- partial
- Evidence
- documented
- Exceptions and recoveryReplacement via coordinatorIf a worker doesn't work out or doesn't show, the contractor calls the coordinator (same day if it holds up the job) and a replacement is started immediately. Someone who burned a site doesn't go back to it.
- Evidence
- partial
- Evidence
- documented
- Operational messagingText messages about applications and openingsApplicants can opt in to text messages about their application and job openings.
- Evidence
- partial
- Evidence
- partial
- Time captureWeekly timesheetHours are recorded on one weekly timesheet per job, signed by the foreman on site.
- Evidence
- modeled
- Evidence
- documented
- Work evidence beyond hoursWork evidence beyond hoursScoped attestation exists; a signature is distinct from merely storing submitted hours.
- Evidence
- modeled
Money and obligations
- Employee payroll administrationEmployer-of-record payrollProTrade is the employer: it runs payroll, withholds taxes and carries workers' comp, unemployment and general liability.
- Evidence
- partial
- Evidence
- documented
- Payment reconciliationPayment reconciliationSubmission/import/payment states exist; synthetic completion and metric interpretation have findings.
- Evidence
- partial
- Pay and bill termsQuoted rates and overtime termsClient rates depend on trade and experience level and are quoted per job. Overtime over 40 hours is billed and paid at time-and-a-half, and worker rates are confirmed before start. Per-diem may apply on long-distance jobs.
- Evidence
- modeled
- Evidence
- documented
- Worker earnings and payoutWeekly direct depositWorkers are paid weekly by direct deposit, based on the foreman-signed timesheet.
- Evidence
- partial
- Evidence
- documented
- Client billing and invoicesWeekly invoice per jobContractors get one invoice per job each week, billed from the signed timesheet, with overtime as its own line. Net 30 is typical, and overdue invoices carry a late fee.
- Evidence
- modeled
- Evidence
- documented
Control and learning
- Decision and change historyDecision and change historyAttestation and financial state history are modeled; audit coverage is not exhaustive.
- Evidence
- modeled
- External system handoffsExternal system handoffsProvider handoffs exist; truthful completion and failure recovery have audit findings.
- Evidence
- partial
- Multi-location operationsJobsites across six New England statesProTrade staffs commercial jobsites in all six New England states and claims 200+ job sites staffed.
- Evidence
- modeled
- Evidence
- partial
- Operational analyticsOperational analyticsDashboard and Reports exist; margin and period comparability have audit limits.
- Evidence
- partial
- Returning worker poolsPast ProTrade jobs reviewedMatches check how each person performed on ProTrade's past jobs, and that performance shapes the next match. Workers who were not a fit on a site are not sent back.
- Evidence
- partial
- Role-scoped authorityRole-scoped authorityRoles and scoped surfaces exist; authorization has a critical prior-audit finding.
- Evidence
- partial
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